Booking and Cancellation
PAYMENT TERMS AND PRICING
To secure your booking, a 25% non-refundable advance payment of the total amount is required. The remaining balance is due no later than forty-five (45) business days before your arrival date. If payment is not received within three (3) business days of booking, Isbreen The Glacier reserves the right to cancel the booking without prior notice. Please note that our prices are quoted in NOK, and Isbreen The Glacier may adjust them as needed. All services require advance booking and prepayment via bank transfer, as there is no card terminal available for on-the-spot transactions.
Order Confirmation
Once your booking has been confirmed, it becomes binding for both parties. A confirmation will be sent to you. The person or company listed on the order is financially responsible for the entire order, including any potential damages.
Cancellation Policy
For cancellations made fourteen (14) business days or more before the start of your booking, we will only keep the 25% non-refundable portion of your payment. Cancellations made less than fourteen (14) business days before arrival are non-refundable. In the event of a no-show, the guest, company or person who is responsible for the booking will be charged 100% of the total booking amount.
On occasion, and at our discretion, a credit may be applied toward a future booking, provided it is used within one (1) year from the original booking date. This credit remains tied to the original travelers and cannot be transferred to another party.
Illness or Accident
Guests are responsible for any costs resulting from accidents or illness during their stay. We strongly recommend that all guests obtain travel insurance before their trip to cover such situations.
Accommodation Guidelines
Please adhere to the specified maximum occupancy for your accommodation unit, as described in the listing. Exceeding this limit may result in the rejection of additional guests. Guests are expected to treat the accommodation and its furnishings with care to prevent damage and unnecessary wear and tear. Any loss or damage to the property or fixtures will be the responsibility of the guest. Excessive noise that disturbs neighbors may lead to eviction.
TERMS & CONDITIONS FOR ACTIVITIES, TRANSFERS & EXTRA
Once your booking for activities, transfers or extras has been confirmed, it becomes binding for both parties. To secure your booking, a 100% advance payment of the total amount is required.
For cancellations made fourteen (14) business days or more before the start of your booking, we will keep 50% of your payment. Cancellations made less than
fourteen (14) business days before arrival are non-refundable. In the event of a no-show, the guest, company or person who is responsible for the booking will be charged 100% of the total booking amount.
Guests are responsible for any costs resulting from accidents or illness during their stay. We strongly recommend that all guests obtain travel insurance before their trip to cover such situations.
Disclaimer Activities
For the safety of all participants, consumption of alcohol is strictly prohibited prior to or during any activity involving motorized equipment (such as snowmobiles or ATVs) or animals (such as dog sledding or husky farm visits). Guests who appear under the influence may be denied participation without refund.
Digital Waiver
All guests are required to complete and sign our digital waiver in full prior to check-in. Failure to do so may result in the cancellation of activities without refund.
Weather Conditions Policy
All outdoor activities offered by Isbreen The Glacier are subject to weather conditions. Please note that weather conditions may result in a different and/or shorter experience than originally booked. However, this will not result in a refund.
In the event that an activity is cancelled due to adverse weather conditions, we will make every effort to adjust the activity to accommodate the prevailing conditions or reschedule it to an alternative time. Should neither option be feasible, guests will generally be entitled to a full refund.
Exceptions: For the following activities — Fjord & Wildlife Cruise, Swimming and Snorkeling with Whales, Deep Sea Fishing, Fjord Cruise under the Midnight Sun, and Arctic Floating — there will only be a 50% refund if the activity is cancelled due to weather conditions.
Please be advised that all services offered are subject to availability and may be impacted by factors beyond our control. Outdoor activities are subject to weather conditions, and winter-based activities are dependent on the presence of snow. Please understand that our estimations regarding seasonal activities are based on typical yearly weather patterns and may vary. We appreciate your understanding and flexibility in accommodating any changes that may arise due to these factors.
DIETARY REQUIREMENTS POLICY
At Isbreen The Glacier, our culinary experience is built around a small, focused kitchen and the ingredients our local suppliers can reliably provide. To ensure quality, safety, and seamless experience for all guests, we operate with a daily chef’s menu based on local produce, and have limited capacity for modifications.
What we can accommodate
We are able to offer adjustments for the following dietary needs when notified in advance:
- Vegetarian
- Vegan
- Gluten‑free (non‑medical)
- Lactose‑free
Our chef will always do their best to create thoughtful alternatives within the framework of the day’s menu.
What we unfortunately cannot accommodate
Due to the size of our kitchen, the nature of our concept, and the limitations of our suppliers, we are not able to safely cater to:
- Severe or life‑threatening allergies (including cross‑contamination risk)
- Requests requiring allergen‑free preparation areas
- Highly restrictive or specialized diets (e.g., keto, FODMAP, raw, plant-based, etc.)
- Custom dishes outside the daily chef’s menu
We cannot guarantee an allergen‑free environment under any circumstances.
Advance notice, essential information, and our right to decline
All dietary requirements must be communicated at the time of request, including all essential and relevant details. This allows us to assess whether we can safely and realistically accommodate the request, and in some cases, we may need to decline.
Requests submitted after booking — especially in the days immediately before arrival or after arrival — will likely be impossible to accommodate due to our remote location and limited access to specialty ingredients. Missing or incomplete information provided too late may therefore result in the request not being catered for.
Supplier limitations (activities and excursions)
For guests joining activities or excursions arranged through our external partners, it is important to note that these suppliers operate in remote outdoor environments with very limited facilities and resources. As a result, they are only able to cater to basic dietary adjustments, typically limited to:
- Vegetarian meals
- Lactose‑free options (non‑allergy)
- Gluten‑free options (non‑allergy)
They are not equipped to handle severe allergies, cross‑contamination control, or specialized dietary requirements (including vegan). Meals are prepared under simple conditions, often outdoors or in mobile setups, and access to specialty products is extremely limited.
For full property buyouts
Guests booking the entire property may benefit from greater flexibility with special preferences or unique requests, as our team can plan exclusively for your group. However, this does not apply to severe or life‑threatening allergies, which we are unable to accommodate under any circumstances.
If you are considering a buyout and have specific needs, we encourage you to discuss them with us in advance.